A case is a convenient tool that organizes multiple incidents that have a common reference subject or object (e.g., a common subject of interest, a similar organization where incidents took place) into a single entity that is designed for a more effective investigation process. Multiple incidents can make up one case. Therefore, many operations implied in completing a Case data form require you to choose if you would like to add data to the currently open Case record, or to an Incident that is linked to the currently open Case record.
This choice is controlled by the relevant functions on the Viewing pane:
· Click Add to Cases to connect a data entry operation to the currently open case.
· Click Add to Incident and select the appropriate incident from the pick list to connect the data entry operation to an incident linked to the currently open case.
