If an Activity record has exceeded the scope of the provided Activity data form functions and requires a more detailed analysis and investigation, you may escalate it to a full-fledged Incident record on the basis of the information stored in the original Activity record.
To perform this operation, click on the Create Incident button on the Viewing pane and complete the remaining Incident form data, as described in the Incidents chapter. . All the data contained in the original Activity record that matches a regular Incident form will be copied to the new Incident record, while the Activity Notes will be saved as unsealed Original Activity Notes under the Narratives tab.
Click Save to assign the new Incident record an Incident Number and save it in the system. The new Incident record creation information will be documented under the Audit History tab as a new record action.
Note: The original Activity record will remain intact.
button on the Viewing pane and complete the remaining Incident form data, as described in the